Frequently Asked Questions

How do I integrate the MetroListPRO IDX into my website?

After you sign up, you will be given links to your IDX pages and a Quick Start Guide with instructions about how to integrate these pages into your website. We will also send you an email with this information. Your website designer will need to add navigation buttons (or modify existing buttons) on your website to use these links.

Will the IDX pages match the look & feel of my existing website design?

Yes. Your website designer can frame the IDX pages into your site, and the pages will automatically appear within the context of your existing site.

Alternatively, your website designer can “wrap” the IDX pages with HTML branding to match the rest of your existing website. This is just a matter of copying what you’re already using on your site and pasting it into a screen in your Control Panel. This will allow your website visitors to navigate through every page of your site and see a consistent design throughout. This method also provides for better search engine optimization as compared to the framing approach.

In either case, you also have the option of using Cascading Style Sheets (CSS) to customize the colors and fonts of the IDX pages themselves.

Can I customize my search page to focus on my market area?

MetroListPRO IDX allows for search customization. By default, every city covered by the MetroList MLS will be included in the city list on your search page. Since we understand that some people like to focus in specific areas, we’ve made it easy for you to customize the city list it only includes the areas that you primarily serve. This customization can be done from your account Control Panel.

Can I feature my own listings or my office listings?

MetroListPRO IDX includes your own page of inventory listings. This page is automatically updated with your new listings as they enter the market, and off-market listings are automatically removed. If you don’t have any listings of your own, you can use your inventory page to highlight your office’s listings.

Will my IDX pages include listings from other MLSs?

Your search and listings pages will only include MetroList listings. If you are a member of another MLS or Association, you can have that additional MLS added to your account. Additional paperwork and monthly fees may apply. Once you have been approved to show listings for the additional MLS, your site will include listings for both markets.

Is this service reliable?

Yes. Your IDX pages will be hosted at a highly reliable, secure data center provided by Rackspace. As a top-tier, national hosting service, Rackspace provides 99.999% availability and high-speed connections to the Internet.

What kind of support is available?

Your Control Panel includes online help and user documentation to help you get the most out of your IDX product. If you have specific questions or problems, just give the MetroListPRO Help Desk a call at (916) 922-7584 or outside the 916 area code dial (888) 898-9788 and select option 1.

When will the IDX account be activated?

Immediately! In buying this product directly from MetroList there is no need to wait for approval or paperwork processing. Your IDX pages will be instantly activated and can be added to your website today.

How does billing work?

Once you choose a package and submit your credit card information, your account will be created. Your first charge will take place on the 1st of the month following your purchase for that month’s service. You will continue to be billed on the 1st of each month for services to be provided during that month.

Is there a contract to sign? How long is the commitment?

You will need to agree to the terms of the MetroList Service & Billing Agreement. There is no long-term commitment. Your account is billed month-to-month. If you wish to cancel your account, or upgrade or downgrade your package, you can do so at any time.

I just signed up and I see a pending authorization for $1.00 when I view my credit card activity online. What is this authorization for?

This is a temporary authorization used to ensure that your credit card information is accurate. For most cards, the authorization will expire within 72 hours (some cards may take longer). While present in your account, this temporary authorization will be deducted from your available credit, but will not be reflected in your balance due nor on your monthly statement.