MetroListPRO WordPress IDX FAQ


What WordPress themes is MetroListPRO WordPress IDX compatible with?
MetroListPRO WordPress IDX has been tested with the following WordPress themes:
  • Agent Press
  • Builder iTheme
  • Complexity v2
  • Elegant Estate
  • Headway 2012
  • StudioPress Minimum
  • WordPress Twenty Ten
  • WordPress Twenty Eleven
  • YooThemes Cloud
Other WordPress themes are likely to display MetroListPRO WordPress IDX content correctly provided that the theme is properly coded with jQuery set to run in 'no conflict' mode.

How much can the display be customized?
Web developers can use CSS to customize many elements of MetroListPRO WordPress IDX, such as background colors, button colors, font attributes, and more.

Can I customize my search page to focus on my market area?
Yes. By default, every city covered by the MetroList MLS will be included in the city list on your search page. Since we understand that some people like to focus in specific areas, we've made it easy for you to customize the city list so it only includes the areas that you primarily serve. This customization can be done from your account Control Panel.

What kind of lead capture features are provided?
The base MetroListPRO WordPress IDX Agent product offers a form to request for more information on a property and a form to schedule a showing. A consumer Property Organizer is also provided to enable site visitors to save listings of interest. The Advanced Agent, Premium Agent and Office Agent products offer an automated daily Email Alert feature. Prospective homebuyers are automatically emailed listings that match their specified criteria. You can also force visitors to register an email address with you before they start searching, or after a certain number of searches that you determine.

Will MetroListPRO WordPress IDX work with a mobile device?
The Advanced Agent, Premium Agent and Office Agent products includes a full mobile MLS/IDX site that will work on any browser-enabled mobile device. We can provide you with a mobile re-direct plugin that will automatically send mobile devices to your mobile IDX site.

Is this service reliable?
Yes. Your WordPress IDX product will be served by a highly reliable, secure data center provided by Rackspace. As a top-tier, national hosting service, Rackspace provides 99.999% availability and high-speed connections to the Internet.

What kind of support is available?
Your Control Panel includes online help and user documentation to help you get the most out of your website product. If you have specific questions or problems, just give the MetroList Help Desk a call at (916) 922-7584 or outside the 916 area code dial (888) 898-9788 and select option 1.

How does billing work?
Once you choose a package and submit your credit card information, your account will be created and will be fully active and billable. You will be billed by credit card on the first of each month for service to be provided during that month. However, your very first charge will include a prorated amount for the period of usage prior to your first full billing month. For example, if your service begins on June 15, then on July 1 your credit card will be charged for the period June 16 to June 30, plus for the entire month of July. 

Is there a contract to sign? How long is the commitment?
You will need to agree to the terms of the MetroList Service & Billing Agreement. There is no long-term commitment. Your account is billed month-to-month. If you wish to cancel your account, or upgrade or downgrade your package, you can do so at any time.

I just signed up and I see a pending authorization for $1.00 when I view my credit card activity online. What is this authorization for?
This is a temporary authorization used to ensure that your credit card information is accurate. For most cards, the authorization will expire within 72 hours (some cards may take longer). While present in your account, this temporary authorization will be deducted from your available credit, but will not be reflected in your balance due nor on your monthly statement.